Hotel Diplomat Sydney
Sydney
Отзывы
Excellent hotel with fantastic customer service. The front desk staff went above and beyond to help. The rooms are clean and very comfortable. The location is extremely convenient with close access to the station and shops
The rooms are very old and dirty shower and toilet and was way too small trying to fit in the shower between the sink and the glass door is such a small space. The music from the night clubs was extremely loud of a weekend. The internet went down while we were there and we could not use the electric keys to open and doors in the hotel from our phones. Also we requested a number of times to have the sheets changed as there were visible stains on the sheets. Upon pulling the sheets back we noticed that there was blood 🩸 on the mattress protector where the stains come through to the sheets. We requested them to change to sheets. But there solution was to move us to a smaller room. The staff however at the front reception were lovely and helped where they could I can’t blame them. In all a great location near restaurant supermarkets and laundry with the bus and train station near by. All though they let us down with the quality of the rooms. Can’t say I will stay here again.
I think with a few tweaks the guest experience could certainly be improved. Arrived like most people after a long international flight. I was told my room was empty and ready, but it would be an additional $40 for me to check in early, despite it being clean and empty. An elevated experience would have been for the to let me check in early, rather than asking for more money as a first impression. They also take a $100 deposit, fine, but I had to chase the to return it. After almost two weeks without it being returned I remembered, they sent it back very soon after my email - but what if I’d have forgotten. The room was nice, the bed was very, very comfortable, as were the pillows. A small thing, but there’s no space in the bathroom to put anything next to the sink, just a bit of a bug bear as a woman with products. Location wise, it’s really well positioned, it’s a lively area but I never felt unsafe as a female solo traveller. Overall, it’s a decent place to stay, I think it’d be easy to upgrade the guest experience - helping people with their bags up the stairs, water in the rooms, being more proactive with returning the deposit, but overall it’s a good place to have as a base for a few days.
